Return & Refund Policy

Return period

You may request a return within 14 days after the order is delivered. Returns sent without prior authorization may not be accepted.

Return eligibility

Returned products must be:

• Unworn, unwashed and unused.
• Free from scents, stains, hair and damage.
• Returned with original tags and packaging where applicable.
• Accompanied by the order number or proof of purchase.

Non-returnable products

• Final-sale products clearly identified before purchase.
• Gift cards.
• Products damaged after delivery through misuse or wear.
• Items that do not meet the return conditions above.

Return shipping

Unless the product is defective, damaged upon arrival or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are normally non-refundable.

Damaged or incorrect orders

Contact us within 7 days of delivery and include your order number, description of the issue, and clear photographs. Where confirmed, we will arrange an appropriate replacement, refund or other remedy.

Refunds

Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary. We will notify you after the return has been inspected and a decision has been made.

Exchanges

Exchanges depend on inventory availability. For limited releases, the preferred size or product may no longer be available.

Legal rights

This policy does not limit any cancellation, refund or other rights that cannot be excluded under applicable consumer-protection law.

Start a return

Email thesoulstore.ca@gmail.com with your order number and reason for the return.