Privacy Policy

1. Introduction

TheSoulStore respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the choices available to you.

2. Information we collect

We may collect information such as:

• Your name, email address, shipping address and phone number.
• Order, transaction, return and customer-service information.
• Website information such as browser type, device type, IP address and pages visited.
• Marketing preferences and information submitted through our waitlist or contact forms.

Payment information is processed by our payment providers. We do not intend to directly store complete payment-card details on our servers.

3. How we use information

• To process, deliver and support orders.
• To operate and improve our website.
• To communicate about purchases, returns and support requests.
• To send launch news or marketing messages when you have consented.
• To prevent fraud, misuse and security incidents.
• To meet legal, tax and regulatory obligations.

4. Service providers

We may share information with service providers that help us operate the business, including hosting, payment, email, analytics, shipping and customer-support providers. They receive only the information reasonably required to provide their services.

5. Cookies and analytics

Our website may use cookies and similar technologies for essential website functions, security, preferences and analytics. You can control certain cookies through your browser settings.

6. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described in this policy or as required by law. We use reasonable administrative, technical and physical safeguards, but no online system can guarantee absolute security.

7. Your choices

You may request access to, or correction of, your personal information. You may also withdraw consent to marketing emails at any time by using the unsubscribe option or contacting us.

8. International processing

Some providers may process information outside Alberta or Canada. Information processed in another jurisdiction may be subject to that jurisdiction's laws.

9. Contact

For privacy questions or requests, contact our privacy representative at thesoulstore.ca@gmail.com.